Access Analog Privacy Policy
Your trust is paramount to us. This Privacy Policy outlines how we manage the information you share with us through Access Analog, encompassing our services, our domain, our blog, and our software (collectively referred to as the “services”). We encourage you to read this thoroughly to make informed decisions about your association with us.
By utilizing our services, you consent to the stipulations detailed in this Privacy Policy. This document is an integral part of our Terms of Service, and we may refer to terms defined therein.
Our mission is to serve musicians! To offer you our services, we gather information to cater to your requirements. We exclusively use your “Personal Information” (data that identifies you or could be used to identify you) to deliver our services. With your consent, we might also process this information. This privacy policy explains how Access Analog, LLC (“we,” “us,” or “our”) collects, uses, and protects your information when you use our website and services.
Information We Collect
- Account Information: To use our services, you must create an account. This involves providing your email address and a password. This information is used to connect to the server and access the equipment.
- Personal Data: If you make any purchase or interact with our website, your name, email, address, phone, and interactions may be collected so that we can provide our services as intended.
- Usage Data: We collect data on how you use our platform. This includes the equipment you reserve and use, the settings you apply, and the audio you process.
- Third-Party Data: Information from other sources, like logging in through Facebook, which might share associated profile details.
- Technical Data: We collect technical information such as your IP address, browser type, operating system, and internet connection details. If location services are enabled, we might receive location data. This data is used to ensure optimal performance and troubleshoot issues.
- Payment Information: If you make a reservation, purchase credits, purchase subscriptions, or purchase a gift card, payment information will be processed by our third-party payment processors. Access Analog does not directly collect or store your credit card or banking information.
How We Use Your Information
- Service Delivery: We use your information to provide our services, including real-time processing of your audio through analog hardware.
- Account Management: Your account information is used to manage your account, authenticate your access to the service, and process your payments.
- Personalization: We use your usage data to personalize your experience, such as by remembering your preferred settings, presets, and signal chains.
- Customer Support: We may use your information to respond to your inquiries and resolve any issues you encounter.
- Service Improvement: We may use aggregated, anonymized data to analyze and improve our services and platform.
- Security: We use technical data to monitor and prevent fraudulent activity and to ensure the security of our system.
- Contact Purposes: We may contact you to address queries and requests. We may send product, service, news, events, and promotional information and news.
Data Security
- Limited Data Storage: Your audio data is stored on our servers until you delete it. No one else can access this audio, nor do we listen or share with anyone else.
- Robotic Control: We employ robotics to control the hardware, ensuring that the physical settings of the analog equipment are precisely matched to your actions in the plugin.
- Transmission: We transmit audio across the internet using a variety of formats including uncompressed and compressed options, and with a variety of buffers to ensure the most stable connection based on your needs. The offline processor uses lossless 24-bit audio for final processing.
- No Encryption: Note that audio transmission is not currently encrypted, as this increases the load on the internet connection.
Data Sharing
- Third-Party Service Providers: We share your payment information with third-party payment processors.
- Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena or court order.
- Aggregated Data: We may share aggregated, anonymized data with third parties for research or analytical purposes.
- Data Selling: We do not sell your data to anyone.
Your User Rights and Choices
- Right to Access and Correct Your Data: Your Personal Information is entirely yours. You can access or request corrections anytime.
- Account Access: You can access, review, and update your account information anytime by logging into your account on our website.
- Preset Deletion: You may delete your user-created presets at any time within the user interface of the plugin
- Data Deletion: You may request that your user data be deleted by contacting [email protected]. Note that some data may be retained in backups for a limited time.
- Data Collection: You may opt out of certain data collection practices such as analytics or tracking; however this may reduce your ability to use the service.
- Email Services: You may subscribe or unsubscribe to our email services at any time.
Additional Considerations
Cookies
If enabled, we may use cookies or other tracking technologies to collect information about your use of our website to enhance your experience. Refusing cookies might limit some service features.
Other Websites and Social Media
Links to third-party sites might be present on our platform. Their privacy practices are beyond our control. Public forums and social media interactions might be visible to all.
Referral Campaigns
Occasionally, you might be invited to share offers or refer our services. Please refer only those familiar to you and interested in our offerings.
Information Management
Your Personal Information might be stored or processed in other countries. By using our services, you consent to such transfers. We store your data as long as necessary for Service provision or as mandated by law.
Security
We prioritize your information’s security, employing industry standards for protection. However, no online method guarantees absolute security.
Changes to this Privacy Policy
We may update this privacy policy from time to time. When changes are made, a notice will be posted on the website, with an effective date. Please check regularly to see if changes have been made.
Contact Information
If you have any questions or concerns about this privacy policy, please contact us at [email protected].